--- title: I am having trouble logging into Coinhouse or Coinhouse Secure Access? description: 115001034654 --- [![Coinhouse](https://support.coinhouse.com/hubfs/COINHOUSE%20(1).png)](https://www.coinhouse.com/) [Home](https://coinhouse-6447307.hs-sites.com/basedeconnaissance) EN [English](https://support.coinhouse.com/en?hsLang=en) [Français](https://support.coinhouse.com?hsLang=en) [Deutsch](https://support.coinhouse.com/de?hsLang=en) [Italiano](https://support.coinhouse.com/it?hsLang=en) [Español](https://support.coinhouse.com/es?hsLang=en) [Contact support →](https://3u6rv.share.hsforms.com/2h5nTGUfPQSOEeI3emKiSLw) [Log in](https://app.coinhouse.com/v2/login/new?shortlink=grgvi688&source_caller=ui&af_xp=custom&af_dp=coinhouse%3A%2F%2Fhome&c=Website_login_homepage&pid=Website) [Skip to content](https://support.coinhouse.com/en/hc/en-gb/articles/24577066566418-i-am-having-trouble-logging-into-coinhouse-or-coinhouse-secure-access#main-content) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Base de connaissance (en)](https://support.coinhouse.com/en?hsLang=en) # I am having trouble logging into Coinhouse or Coinhouse Secure Access? This article may help you if you are in one of the following situations: - You are experiencing an issue when logging into your application - An error has occurred - You have received an email confirming that your account has been unlocked or your PIN code reset, but you are still having trouble logging in Find out below how to resolve this issue in a few simple steps. #### Why refresh the app? Your phone may have stored cached data or may not have properly registered the latest changes made to your account. To fix this, start by **fully closing the app and then reopening it.** #### 📱 On iPhone (iOS) ![Fermer une application sur iPhone](https://support.coinhouse.com/hs-fs/hubfs/Knowledge%20Base%20Import/24597787032850-1.gif?width=195&height=420&name=24597787032850-1.gif)![Fermer une application sur iPhone SE](https://support.coinhouse.com/hs-fs/hubfs/Knowledge%20Base%20Import/24597817789202-1.gif?width=195&height=397&name=24597817789202-1.gif) 1. Open the recent apps menu *(swipe up from the bottom of the screen, or press the square button)*. 2. Swipe the **Coinhouse** or **Coinhouse Secure Access** app upward to fully close it. 3. Reopen the app and try to log in.   #### 📱 On Android ![Fermer une application sur Android](https://support.coinhouse.com/hs-fs/hubfs/Knowledge%20Base%20Import/24591279830034-1.gif?width=195&height=410&name=24591279830034-1.gif) 1. Open the recent apps menu *(swipe up from the bottom of the screen, or press the square button)*. 2. Swipe the **Coinhouse** or **Coinhouse Secure Access** app upward, or tap **"Close all"** to fully close it. 3. Reopen the app and try to log in. ### Still having issues? If, despite following these steps, you are still unable to access your account, please contact our support team via our [**Help Center**](https://3u6rv.share.hsforms.com/2h5nTGUfPQSOEeI3emKiSLw). Our teams are available to assist you. Thank you for your patience and trust. 🙏 *Monday to Friday : from 9:30 to 12:30 and 13:30 to 18:00.* **Contact us by phone 👉 +33 1 82 88 29 51** - [Create an account](https://support.coinhouse.com/en/create-an-account?hsLang=en) - [The basics](https://support.coinhouse.com/en/the-basics?hsLang=en) - [Buying, selling and swapping](https://support.coinhouse.com/en/buying-selling-and-swapping?hsLang=en) - [Payment method](https://support.coinhouse.com/en/payment-method?hsLang=en) - [My account security](https://support.coinhouse.com/en/my-account-security?hsLang=en) - [Our products](https://support.coinhouse.com/en/our-products?hsLang=en) - [Withdrawal and deposit of cryptocyurrencies](https://support.coinhouse.com/en/withdrawal-and-deposit-of-cryptocyurrencies?hsLang=en) - [What's New ⚡](https://support.coinhouse.com/en/whats-new?hsLang=en) - [Other](https://support.coinhouse.com/en/other?hsLang=en) - [Account modification](https://support.coinhouse.com/en/account-modification?hsLang=en) - [Account type & status](https://support.coinhouse.com/en/account-type-status?hsLang=en) - [Taxation](https://support.coinhouse.com/en/taxation?hsLang=en) - [Vigilance against fraud](https://support.coinhouse.com/en/vigilance-against-fraud?hsLang=en) - [Ledger](https://support.coinhouse.com/en/ledger?hsLang=en) - [Inaccessible account](https://support.coinhouse.com/en/inaccessible-account?hsLang=en) - [Regulatory and operational developments](https://support.coinhouse.com/en/regulatory-and-operational-developments?hsLang=en) Copyright © 2026, Coinhouse ![Coinhouse](https://support.coinhouse.com/hubfs/ch-logo-blanc.svg) The leading French platform for investing in crypto-assets. #### Useful links - [Coinhouse website](https://www.coinhouse.com) - [Contact support](https://3u6rv.share.hsforms.com/2h5nTGUfPQSOEeI3emKiSLw) - [support@coinhouse.com](mailto:support@coinhouse.com) #### Follow us ##### Coinhouse Coinhouse · SASU with share capital of €210,000 · Registered with the Paris Trade and Companies Register (RCS) under number 815 254 545 · Registered office: 14 Avenue de l'Opéra, 75001 Paris. Contact: [support@coinhouse.com](mailto:support@coinhouse.com). Authorised under MiCA as a Crypto-Asset Service Provider (CASP) under number A2026-013. Authorisation granted by the French Financial Markets Authority (AMF), benefiting from passporting rights across other European Union jurisdictions. ##### Coinhouse Payment Solutions Company registered with the Paris Trade and Companies Register (RCS) under number 914 384 557, registered with the French Prudential Supervision and Resolution Authority (ACPR) as a payment services agent under number 727503 of the electronic money institution Treezor, whose registered office is located at 33 avenue de Wagram, 75017 Paris. ##### General terms, disclaimers and legal documents [Risk warning](https://www.coinhouse.com/risks) [Legal documents](https://www.coinhouse.com/legal-documents) [Complaints](https://www.coinhouse.com/fr/gestion-des-reclamations) [Sustainability indicators](https://www.coinhouse.com/esg-report) Manage my cookies [Privacy policy](https://cms-www.coinhouse.com/wp-content/uploads/2024/09/PPD-2023-EN.pdf) © Coinhouse. All rights reserved. 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