--- title: After my Coinhouse account is validated, I cannot purchase with a credit card. description: 115001035193 --- [![Coinhouse](https://support.coinhouse.com/hubfs/COINHOUSE%20(1).png)](https://www.coinhouse.com/) [Home](https://coinhouse-6447307.hs-sites.com/basedeconnaissance) EN [English](https://support.coinhouse.com/en?hsLang=en) [Français](https://support.coinhouse.com?hsLang=en) [Deutsch](https://support.coinhouse.com/de?hsLang=en) [Italiano](https://support.coinhouse.com/it?hsLang=en) [Español](https://support.coinhouse.com/es?hsLang=en) [Contact support →](https://3u6rv.share.hsforms.com/2h5nTGUfPQSOEeI3emKiSLw) [Log in](https://app.coinhouse.com/v2/login/new?shortlink=grgvi688&source_caller=ui&af_xp=custom&af_dp=coinhouse%3A%2F%2Fhome&c=Website_login_homepage&pid=Website) [Skip to content](https://support.coinhouse.com/en/hc/en-gb/articles/25385711403282-after-my-coinhouse-account-is-validated-i-cannot-purchase-with-a-credit-card#main-content) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Base de connaissance (en)](https://support.coinhouse.com/en?hsLang=en) 2. [Buying, selling and swapping](https://support.coinhouse.com/en/buying-selling-and-swapping?hsLang=en) # After my Coinhouse account is validated, I cannot purchase with a credit card. #### **Why is card payment unavailable?** If you do not complete the Identity Document Scan step via our trusted provider during your registration, it is mandatory to **make a first purchase via bank transfer to verify your identity**. Once you have made at least one purchase via bank transfer, you will unlock the credit card payment feature. In this case, we invite you to make your first purchase via bank transfer, and we remain at your full disposal to assist you if needed.   #### How to make your first purchase via bank transfer? **Initiate** the purchase via bank transfer on **Mobile**: 1. Click on **"Buy"** from your dashboard. 2. Choose the payment method **"Bank transfer"**. 3. Once the purchase operation is initiated, you will receive our bank details along with a **"CNHS"** code. Enter this reference in the description of the bank transfer you will make from your bank. 4. **Make the transfer:** The transfer usually takes 1 to 3 business days to be transferred to our bank. 5. **Confirm the transaction:** As soon as we receive your transfer, you will receive an email inviting you to validate the purchase operation in the "**Transactions**" tab. **![Transaction\_mobile.png](https://support.coinhouse.com/hs-fs/hubfs/Knowledge%20Base%20Import/25385711400210-1.png?width=425&height=429&name=25385711400210-1.png)** **Initiate** the purchase via bank transfer **on** **Web**: ![Achat\_par\_virement (1).gif](https://support.coinhouse.com/hubfs/Knowledge%20Base%20Import/25385711399058-1.gif) 1. Click on **"Buy"** from your dashboard. 2. Choose the payment method **"Bank transfer"**. 3. Add your RIB and follow the procedure identical to the mobile app (above). You will then have **72 hours** to confirm the transaction within the day or choose a refund. ![Transaction\_web.png](https://support.coinhouse.com/hubfs/Knowledge%20Base%20Import/25385701985682-1.png) If you have any further questions, we are at your disposal ! *Monday to Friday : from 9:30 to 12:30 and 13:30 to 18:00.* [Write us here](https://3u6rv.share.hsforms.com/2h5nTGUfPQSOEeI3emKiSLw) **Contact us by phone 👉 +33 1 82 88 29 51** - [Create an account](https://support.coinhouse.com/en/create-an-account?hsLang=en) - [The basics](https://support.coinhouse.com/en/the-basics?hsLang=en) - [Buying, selling and swapping](https://support.coinhouse.com/en/buying-selling-and-swapping?hsLang=en) - [Payment method](https://support.coinhouse.com/en/payment-method?hsLang=en) - [My account security](https://support.coinhouse.com/en/my-account-security?hsLang=en) - [Our products](https://support.coinhouse.com/en/our-products?hsLang=en) - [Withdrawal and deposit of cryptocyurrencies](https://support.coinhouse.com/en/withdrawal-and-deposit-of-cryptocyurrencies?hsLang=en) - [What's New ⚡](https://support.coinhouse.com/en/whats-new?hsLang=en) - [Other](https://support.coinhouse.com/en/other?hsLang=en) - [Account modification](https://support.coinhouse.com/en/account-modification?hsLang=en) - [Account type & status](https://support.coinhouse.com/en/account-type-status?hsLang=en) - [Taxation](https://support.coinhouse.com/en/taxation?hsLang=en) - [Vigilance against fraud](https://support.coinhouse.com/en/vigilance-against-fraud?hsLang=en) - [Ledger](https://support.coinhouse.com/en/ledger?hsLang=en) - [Inaccessible account](https://support.coinhouse.com/en/inaccessible-account?hsLang=en) - [Regulatory and operational developments](https://support.coinhouse.com/en/regulatory-and-operational-developments?hsLang=en) Copyright © 2026, Coinhouse ![Coinhouse](https://support.coinhouse.com/hubfs/ch-logo-blanc.svg) The leading French platform for investing in crypto-assets. #### Useful links - [Coinhouse website](https://www.coinhouse.com) - [Contact support](https://3u6rv.share.hsforms.com/2h5nTGUfPQSOEeI3emKiSLw) - [support@coinhouse.com](mailto:support@coinhouse.com) #### Follow us ##### Coinhouse Coinhouse · SASU with share capital of €210,000 · Registered with the Paris Trade and Companies Register (RCS) under number 815 254 545 · Registered office: 14 Avenue de l'Opéra, 75001 Paris. Contact: [support@coinhouse.com](mailto:support@coinhouse.com). Authorised under MiCA as a Crypto-Asset Service Provider (CASP) under number A2026-013. Authorisation granted by the French Financial Markets Authority (AMF), benefiting from passporting rights across other European Union jurisdictions. ##### Coinhouse Payment Solutions Company registered with the Paris Trade and Companies Register (RCS) under number 914 384 557, registered with the French Prudential Supervision and Resolution Authority (ACPR) as a payment services agent under number 727503 of the electronic money institution Treezor, whose registered office is located at 33 avenue de Wagram, 75017 Paris. ##### General terms, disclaimers and legal documents [Risk warning](https://www.coinhouse.com/risks) [Legal documents](https://www.coinhouse.com/legal-documents) [Complaints](https://www.coinhouse.com/fr/gestion-des-reclamations) [Sustainability indicators](https://www.coinhouse.com/esg-report) Manage my cookies [Privacy policy](https://cms-www.coinhouse.com/wp-content/uploads/2024/09/PPD-2023-EN.pdf) © Coinhouse. All rights reserved. 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