--- title: Issue with purchasing by bank card description: 360000567413 --- [![Coinhouse](https://support.coinhouse.com/hubfs/COINHOUSE%20(1).png)](https://www.coinhouse.com/) [Home](https://coinhouse-6447307.hs-sites.com/basedeconnaissance) EN [English](https://support.coinhouse.com/en?hsLang=en) [Français](https://support.coinhouse.com?hsLang=en) [Deutsch](https://support.coinhouse.com/de?hsLang=en) [Italiano](https://support.coinhouse.com/it?hsLang=en) [Español](https://support.coinhouse.com/es?hsLang=en) [Contact support →](https://3u6rv.share.hsforms.com/2h5nTGUfPQSOEeI3emKiSLw) [Log in](https://app.coinhouse.com/v2/login/new?shortlink=grgvi688&source_caller=ui&af_xp=custom&af_dp=coinhouse%3A%2F%2Fhome&c=Website_login_homepage&pid=Website) [Skip to content](https://support.coinhouse.com/en/hc/en-gb/articles/360013136259-issue-with-purchasing-by-bank-card#main-content) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Base de connaissance (en)](https://support.coinhouse.com/en?hsLang=en) 2. [Payment method](https://support.coinhouse.com/en/payment-method?hsLang=en) # Issue with purchasing by bank card #### **Are you unable to make a payment by credit card?** Several reasons can explain this, and we will go through them together in this article. After reviewing the reasons, you can find more details on the steps to follow by **clicking here**. #### **You have reached your credit card purchase limit** When your account is at level 1, your card limit is set at €1,000 for life. Once this threshold is reached, you can only make purchases via bank transfer. #### **The solution:** You can **increase this limit** by requesting an upgrade to level 2 from your personal space. Your limit will then be **€2,000 per day**. At level 3, it will increase **to at least €5,000 per day** and can be raised further upon request to customer service. For more information on the limits of different levels, feel free to check our article on **account types and levels** 👈🏻 #### **Your bank has blocked the card payment suspecting fraud** It is very common for some traditional banks to detect cryptocurrency purchase transactions as fraudulent. In such cases, they systematically block the payment for security reasons. #### **The solution:** - Contact your banking advisor to find out more. - Try using another credit card. - Proceed with a purchase via bank transfer. #### **You have reached your credit card withdrawal limit** Your payment may be declined by your bank because you have reached your credit card withdrawal limit. Sometimes, payments on Coinhouse are considered withdrawal operations, and reaching your withdrawal limit will prevent you from making a purchase. #### **The solution:** Contact your banking advisor or increase your withdrawal limit through your banking app. #### **An anomaly has been detected on your account or misuse of your card** Possible reasons include: - You are using a credit card that is not in your name. - You have made **multiple failed or declined credit card purchase attempts by our card payment provider** (error detection, missing 3DS validation, incorrect data, insufficient funds, etc.). - The information you provided when creating your account led us to preemptively disallow credit card payments as a precautionary measure by the "Compliance and Risk Management" department. Please refer to [Coinhouse's Terms and Conditions](https://www.coinhouse.com/legal-documents). #### **The solution:** If you have not yet made any transactions on the platform, it means that for compliance and risk management reasons, the credit card purchase option has been temporarily suspended. It will then be **necessary to make a first purchase via bank transfer** **to lift the suspension.** Buying via bank transfer is a flexible and simple alternative. Once a purchase transaction has been successfully completed via bank transfer on our site, you will be able to buy again using a credit card. Coinhouse takes every measure to prevent fraud and the illegal use of credit cards. If you believe this is an error, [contact our customer service](https://3u6rv.share.hsforms.com/2h5nTGUfPQSOEeI3emKiSLw) to resolve the situation. If you have any further questions, we are at your disposal ! *Monday to Friday : from 9:30 to 12:30 and 13:30 to 18:00.* [Write us here](https://3u6rv.share.hsforms.com/2h5nTGUfPQSOEeI3emKiSLw) **Contact us by phone 👉 +33 1 82 88 29 51** - [Create an account](https://support.coinhouse.com/en/create-an-account?hsLang=en) - [The basics](https://support.coinhouse.com/en/the-basics?hsLang=en) - [Buying, selling and swapping](https://support.coinhouse.com/en/buying-selling-and-swapping?hsLang=en) - [Payment method](https://support.coinhouse.com/en/payment-method?hsLang=en) - [My account security](https://support.coinhouse.com/en/my-account-security?hsLang=en) - [Our products](https://support.coinhouse.com/en/our-products?hsLang=en) - [Withdrawal and deposit of cryptocyurrencies](https://support.coinhouse.com/en/withdrawal-and-deposit-of-cryptocyurrencies?hsLang=en) - [What's New ⚡](https://support.coinhouse.com/en/whats-new?hsLang=en) - [Other](https://support.coinhouse.com/en/other?hsLang=en) - [Account modification](https://support.coinhouse.com/en/account-modification?hsLang=en) - [Account type & status](https://support.coinhouse.com/en/account-type-status?hsLang=en) - [Taxation](https://support.coinhouse.com/en/taxation?hsLang=en) - [Vigilance against fraud](https://support.coinhouse.com/en/vigilance-against-fraud?hsLang=en) - [Ledger](https://support.coinhouse.com/en/ledger?hsLang=en) - [Inaccessible account](https://support.coinhouse.com/en/inaccessible-account?hsLang=en) - [Regulatory and operational developments](https://support.coinhouse.com/en/regulatory-and-operational-developments?hsLang=en) Copyright © 2026, Coinhouse ![Coinhouse](https://support.coinhouse.com/hubfs/ch-logo-blanc.svg) The leading French platform for investing in crypto-assets. #### Useful links - [Coinhouse website](https://www.coinhouse.com) - [Contact support](https://3u6rv.share.hsforms.com/2h5nTGUfPQSOEeI3emKiSLw) - [support@coinhouse.com](mailto:support@coinhouse.com) #### Follow us ##### Coinhouse Coinhouse · SASU with share capital of €210,000 · Registered with the Paris Trade and Companies Register (RCS) under number 815 254 545 · Registered office: 14 Avenue de l'Opéra, 75001 Paris. Contact: [support@coinhouse.com](mailto:support@coinhouse.com). Authorised under MiCA as a Crypto-Asset Service Provider (CASP) under number A2026-013. Authorisation granted by the French Financial Markets Authority (AMF), benefiting from passporting rights across other European Union jurisdictions. ##### Coinhouse Payment Solutions Company registered with the Paris Trade and Companies Register (RCS) under number 914 384 557, registered with the French Prudential Supervision and Resolution Authority (ACPR) as a payment services agent under number 727503 of the electronic money institution Treezor, whose registered office is located at 33 avenue de Wagram, 75017 Paris. ##### General terms, disclaimers and legal documents [Risk warning](https://www.coinhouse.com/risks) [Legal documents](https://www.coinhouse.com/legal-documents) [Complaints](https://www.coinhouse.com/fr/gestion-des-reclamations) [Sustainability indicators](https://www.coinhouse.com/esg-report) Manage my cookies [Privacy policy](https://cms-www.coinhouse.com/wp-content/uploads/2024/09/PPD-2023-EN.pdf) © Coinhouse. All rights reserved. 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