How can we help you today ?

Create an account

• How to create a Individual account ?
• How to create a corporate account ?
• Why provide identification documents? Are your data protected on Coinhouse?

The basics

• How to contact Coinhouse?
• DCA, the Safest Strategy for Investing in Cryptocurrencies
• What is Bitcoin ?
• What is Ethereum ?
• What is a smart contract ?
• What is an NFT?

Our products

• How are staking rewards calculated and how do annual yields fluctuate?
• What is the Euro account and how to set it up?
• Why is my Euro account still not validated?
• Discover Staking or How to Earn Rewards Passively
• How to set up a Recurring Buy on Coinhouse (DCA)
• What is Coinhouse Asset Management and how does it work ?

Account type & status

• What are the types of personal accounts ?
• What are the types of corporate accounts ?
• How can I increase my buying or selling limits?

Account modification

• How to change personal information on Coinhouse ?
• How to delete my account ?

Payment method

• How do I add a bank account ?
• How to add or remove a credit card ?
• Issue with purchasing by bank card

Inaccessible account

• Account inaccessible due to VPN usage

Buying

• How to sell your crypto-assets on Coinhouse ?
• How to purchase crypto-assets on Coinhouse ?
• How to exchange your cryptoassets ? (swap)
• After my Coinhouse account is validated, I cannot purchase with a credit card.
• In what cryptocurrencies can I invest in with Coinhouse

Withdrawal and deposit of crypto currencies

• How to send or receive (withdraw or deposit) crypto-assets?

Other

• Our commission fees
• How to export your transactions history ?

My Account Security

• Need help with your Strong Customer Authentication (PIN code)?
• How to take a photo of your ID documents?
• How to sign a Tomorro document?
• Why is my account suspended?
• I am having trouble logging into Coinhouse or Coinhouse Secure Access?
• What is the Strong Customer Authentication (SCA)

Vigilance against fraud

• Security: Top 5 things to know before investing in cryptocurrencies

Ledger

• What is a Ledger Wallet?
• Getting started with your Ledger Nano S

Taxation

• Taxation of Cryptoassets in France: How to File Your Tax Return?

What's New ⚡

• Regulations applicable to crypto players in Europe and France
• Discover our new crypto rating system