If you have received a message indicating that one or more documents haven’t been validated it is probably due to one or more of the following reasons:
- The documents are fuzzy and unclear
- The documents do not apply to our conformity rules
An e-mail detailing the reason for the refusal has also likely been sent to you.
You need to send updated documents directly via our platform by logging onto your account. Please refer to our article on How to create an account on Coinhouse to get more information on how to send us valid documents.