For many users, wallets offer the option to create a backup. This backup is the only way to recover access to your account in the event of destruction, theft or loss of your wallet's device (computer, PC, tablet, etc.). Avoid choosing a wallet that does not offer this option. The process may vary from one app to another, so you can contact your app's support service for more information.
This procedure will generate a list of 12, 18 or 24 words known as a SEED, which must be copied onto paper and stored with the utmost care. We recommend that you write this SEED in capital letters to minimise the risk of errors when rereading.
Most wallets also allow you to create a pin code that will protect your wallet and that you will be asked for each time you want to withdraw funds from your wallet. Avoid scanning this information at all costs (no photos, no Word or Dropbox files, etc.).
- Procedure for Android: See article 'How can I install a wallet on my smartphone (Android)'
- Procedure for iPhone: See article 'How can I install a wallet on my smartphone (iPhone)
- Procedure for PC/MAC: See article 'How can I install a wallet on my PC/MAC?'
IMPORTANT: the backup as well as the pin code cannot protect your wallet against hacking or virus attacks, only in the event of physical loss of your phone/computer. The only way to secure your wallet against this type of attack is by using a hardware wallet such as the Ledger Nano S (see the article 'What is the Ledger Nano S?'.