If you want to delete your account, you can request its deletion by contacting our compliance department at the following email address email@example.com and specifying the nature of your request in the ''subject'' field.
If you have carried out at least one transaction, the details of your account will be kept for a minimum of 5 years after the end of the business relationship, as required by Article L561 - 12 of the French Monetary and Financial Code. This data will not be sold or given away. We also certify that we do not use this data for commercial purposes.
Beforehand, make sure that:
1 / Send the email address that was used to open the account to this address: firstname.lastname@example.org
2 / Check if there is no transaction pending payment.
3 / Check that your Coinhouse wallet is empty. Otherwise, withdraw your funds or waive our terms and conditions accordingly.
In fact, when you have a positive balance in your wallet, and in accordance with our T & Cs, "Intervention fees of a minimum amount of 20 euros, taxes included, may apply at the discretion of COINHOUSE."
"When the Account balance is less than the equivalent of the minimum amount of Withdrawal Charges communicated to the Client on the Website or by Customer Service, and the Client wishes to close his Account, he must expressly waive the amount present in his Cryptographic Account The Client's attention is drawn to the fact that any waiver is final and that it makes it completely impossible to recover the funds at a later date.
When the Account balance is greater than the minimum amount of Withdrawal Charges: the Client is informed that he is obliged to withdraw the funds withheld in advance and to notify COINHOUSE when the withdrawal is made in order to archive his Client Account. "