The error message 'transaction refused by our bank' is displayed during my transaction.

Your transaction has been blocked by our bank, please check the following:

• You have not made more than 2 transactions over a rolling 24-hour period.
• You have not used more than 2 bank cards over a rolling month.
• You are not using a virtual card or prepaid card.
• Your card is equipped with the 3-D Secure system (SMS verification)

If all of those conditions are met and your transaction has been declined for no apparent reason, please send a request to our support service.