My account was debited but I have not received my cryptoassets
My transaction has been refused by the Coinhouse website.
My payment was declined during a transaction.
I made a bank transfer but it was returned to me.
The error message 'transaction refused by our bank' is displayed during my transaction.

I made a bank transfer but it was returned to me.

09 April 2018 13:25
Updated

In order for us to validate your SEPA transfer, the name of the bank account holder must be identitical to the name registered on our platform and must correspond to an operation initialised on your Coinhouse account.

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