Why is it mandatory to add proofs of identity and funds? Are they protected?

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Adding a National Identity Card (CNI) or a Passport as a condition for opening your account on Coinhouse above all helps to secure it.

Security rules to prevent fraud

Coinhouse complies with French and European legislation. Thus, the addition of identity documents is mandatory to comply with the regulations in force and allow you tobuy cryptocurrencies in complete safety. This is called the implementation of KYC (Know Your Customer) which consists of a set of regulations to be applied in order to identify fraudulent transactions.

For this reason, it is imperative for us to have these documents which are stored and encrypted on our secure servers. Your identity documents are in no way visible to third parties.


Identity checks for a more secure platform

Verifying the real existence of a natural or legal person through the provision of official documents then makes it possible to prevent operations constituting attempted or proven cases of fraud, money laundering money, or terrorist financing.

For this, we implement an obligation of "vigilance" which requires us in particular to identify the beneficial owner of the operations.


Data for a better customer experience

The documents that you transmit within the framework of the "KYC" also allow us to better know your profile and therefore to better personalize our services. We can then work on optimizing the customer experience.

To know in detail the subjection of Coinhouse to the regulation, you can consult our page Compliance.

If you have any further questions, we are at your disposal !

Monday to Friday : from 9:30 to 18:00.


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