Why is it mandatory to add proofs of identity and funds? Are they protected?

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Adding a National Identity Card (CNI) or a Passport is prior a condition to create an account on Coinhouse and to secure it. 

Security rules to prevent fraud
Coinhouse complies with French and European legislation.
Thus, sending us you identity documents is mandatory to comply with the regulations in force and allow you to buy cryptocurrencies safely.
This is called the implementation of KYC (Know Your Customer) which consists of a set of regulations to be applied in order to identify fraudulent transactions.

For this reason, it is imperative for us to have those documents that are stored and encrypted on our secure servers.
Your identity documents are in no way visible to third parties.
Identity verifications for a more secure platform
Verifying the real existence of a natural or legal person through the provision of official documents makes it possible to prevent operations constituting attempted or proven cases of fraud, money laundering, or terrorist financing.

To do this, we implement an obligation of "vigilance" which requires us in particular to identify the beneficial owner of the transactions.
Data for a better customer experience
The documents you transmit as part of the "KYC" also allow us to better understand your profile and therefore better personalize our services.
We can then work to optimize the customer experience.
To find out in detail about Coinhouse's regulatory compliance, you can visit our Compliance page.

If you have any further questions, we are at your disposal !

Monday to Friday : from 9:30 to 18:00.

 

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