During a sales transaction, you must carry out a Bitcoin or Ether transaction to the address of one of our wallets. When sending BTC or ETH to a Coinhouse, it is important to check that the amount sent corresponds exactly to the amount requested.
Remember to always check that the transaction fees (mining fees) are not included in the amount sent.
If we do not receive the exact amount, the transaction will not be detected automatically by our services and the transaction will be postponed.
As long as the transaction has not expired, you can simply send the missing amount to validate the transaction.
In the event that the transaction is incomplete, once the error is detected by our services, we will have to apply the operation at the exchange rate or return the amount in crytpoasset received to you.