Strong authentication has not been implemented to inconvenience you but rather to ensure a high level of protection, meeting financial institution standards, for your Coinhouse account and thus your funds in euros or cryptocurrencies.
Multiple reasons mentioned below may lead to a blockage of this secure access. We are committed to helping you regain access to your account as quickly as possible by following our procedures.
So don’t panic! Here are several possible reasons for this blockage:
- Your account has been blocked for security reasons following multiple unusual actions, such as entering several incorrect PIN codes.
- You have lost your mobile phone or changed your device: You need access to your Coinhouse application again, which requires resetting strong authentication (SCA).
- You have uninstalled the Coinhouse application, reset your phone, or performed a software update that modified your Coinhouse app's security settings. In this case, you need to reinstall the Coinhouse application and reset strong authentication (SCA).
👨‍⚕️ What should you do?
First, you must completely uninstall the application and download it again, then:
-> You must go through this form: Fill out the form and follow the instructions, which are summarized below:
- It is mandatory to attach a selfie of yourself holding your identity document along with a front-and-back copy of it.
- You are also required to make a €1 bank transfer to Coinhouse's Société Générale account, which will be refunded once your identity is verified.
⚠️ You must make the transfer from a bank account in your name and preferably avoid using a joint account, as this significantly delays processing and requires additional documents.
Coinhouse Banking Details:
- Bank: Société Générale
- Reference Country: France
- Account Holder: COINHOUSE COMPTE DE REGLEMENT
- IBAN: FR76 3000 3019 5000 0010 3377 743
- BIC: SOGEFRPP
-
Bank Address:
SG PARIS REAUMUR ENT (01950)
132 RUE REAUMUR
75002 PARIS
For your request to be processed correctly, please **ensure that you include the following reference in the payment description: "SCA your first name and last name".
Once your transfer is received by Coinhouse, which may take 1 to 3 days, processing is quick and usually takes less than 24 hours. You can then log in again and choose a new PIN code to access your account. You will be notified accordingly.
🤔 More questions about account access and security measures?
- General FAQ on the subject
- Lost PIN Code? – How to regain access to your account from your mobile.
- If you can log into your Coinhouse account using your PIN or biometric authentication, but the application indicates that your account is blocked or suspended for compliance reasons, read more here.
If you have any further questions, we are at your disposal !
Monday to Friday : from 9:30 to 12:30 and 13:30 to 18:00.
- Write us here
- Contact us by phone 👉 +33 1 82 88 29 51