How to send or receive cryptocurrencies ?

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From your Coinhouse account you can send or receive only 5 cryptocurrencies at the moment:

  • BTC
  • BCH
  • ETH
  • LTC
  • XRP

⚠️ The rest of the cryptocurrencies can only be bought, sold or traded on the platform, but are not transferable to other platforms or wallets, nor receivable from them, for security and compliance reasons.⚠️

 

Feel free to navigate directly to the section you are interested in:

 

How do I send cryptoassets ?

1. Login to your account by going to the login page

2. Click on "Your wallet"

3. Click on "Send"

4. Choose the cryptocurrency you wish to send from the drop-down list

5. Add a wallet :

  • Select the type of wallet address
  • Enter the wallet address
  • Give the wallet a name (so you can find it better later)

After adding it, you will receive a confirmation code by email.

6. Enter the amount and confirm the sending.

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How to receive crypto assets ?

1. Log in to your account by going to the login page

2. Click on "Your wallet"

3. Click on "Receive"

4. Choose the cryptocurrency you wish to receive from the drop-down list

5. You can either scan the QR code or copy the wallet address

 

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How long does it take to send or receive cryptoassets ?

Typically transactions take a few minutes to a few hours to appear in your account. The delay depends entirely on the congestion of the blockchain network on which the transfer will take place.

 

Which networks are supported for sending and receiving cryptoassets ?

Only the following networks are accepted for depositing and sending crypto-currencies, any deposit or withdrawal to the wrong blockchain may result in a total loss of the amount sent : 

  • BTC : Bitcoin
  • BCH : Bitcoin Cash
  • ETH : Ethereum ERC20
  • LTC : Litecoin
  • XRP : Ripple (⚠️ It is essential to fill in the TAG otherwise your funds may be lost)

If you have any further questions, we are at your disposal !

Monday to Friday : from 9:30 to 18:00.

  • By mail : support@coinhouse.com
  • By phone : +33 1 82 88 29 51

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