You have some cryptocurrencies in an external wallet address and you want to make a deposit in your Coinhouse account?
It is fast and easy from the Coinhouse platform. In this support article, we will consider that you want to deposit bitcoins, but the process is the same for all the cryptocurrencies on our platform.
1/ Go to your dashboard and click on the "My Accounts" tab
Once on the "My Accounts" tab, click on the "Fund" button located to the right of the cryptocurrency you wish to deposit on our platform:
2/ Finalise your transaction with the ''Fund'' window
A new window opens:
- On the top left of it, you have the word ''Receive'' written, followed by the name of the cryptocurrency you are about to deposit in your Coinhouse account. Make sure that the name of the cryptocurrency that appears on the top left corner corresponds to the one that you want to deposit!
- The Coinhouse platform shows you then the address of the secure portfolio internal to the platform:
- The QRcode that appears is useful if, for instance, you want to deposit some cryptocurrencies that you store in an external portfolio on a smartphone. In this case, from the application on your smartphone, start a withdraw operation and then scan the QRcode when you are asked for a reception address. This is a safe way to send your cryptocurrencies to the right receiving address.
- In case you cannot scan the QRcode, you have, under the QRcode, a sequence of alphanumeric characters that represents the address of your portfolio on Coinhouse. Click on the icon to the right of this character sequence to copy it. Make sure you have copied the exact address.
Once you have completed the withdraw operation from your external portfolio, click on the ''Close'' button. It's done, your cryptocurrencies will quickly arrive on your Coinhouse account!
Please note that it is necessary to wait until your transaction is validated on the Blockchain. This operation usually takes a few minutes.
You can check the status of your transaction by going to the ''My History'' tab.