I don't receive the email validation code

You want to add a new cryptocurrency wallet address, a bank account or change your phone number, and you don't receive the email containing the validation code? Check these two things first:

1/ Make sure you check the right email address: the one you entered when you created your  Coinhouse account. To check which email address is associated with your account, go to the ''My Profile'' section from the left menu of the platform's dashboard.

2/ Check if the verification email has not been sent in your spam.

If after checking these two things, you're not receiving the verification email, contact our customer service.