If you want to log in to your Coinhouse account from a new device or another than the one you normally use, for example from your mobile phone or from another computer, please note that Coinhouse uses IP whitelisting to protect your account.
Put a new device on the "white list" to log in to your Coinhouse account
The first time you log in to your account from a new device, you will see this pop up message after entering your email and password:
The IP whitelisting brings additional security to your account. It requires you to first validate the possibility to access your account from a new computer or any other devices, using your email address.
When the above message appears, check the inbox of your email address you used to create your Coinhouse account. You should have received the following email from Coinhouse:
If you do not find this email in your inbox, check your spams.
Click on the 'Confirm' button. You will then be redirected to the Coinhouse platform. You can now log in to your account from this device and you won't need to do this again.
However, you will need to do this every time you log in for the first time from a new device.