Your Coinhouse account informs you that you are not authorized to make a purchase of cryptocurrencies from a bank card? This ban is often temporary and can be lifted very easily.
What could be the reasons for this?
1. You’ve reached your limit for payments by bank card
When your account is at level 1, your limit per card is set at €1,000 regardless of when you make the purchase.
You can increase this limit by requesting from your personal space to move to level 2, your limit will then be €2,000 per day. At level 3, your limit will increase to a minimum of €5,000 per day and can be increased upon request to the Customer Service.
For more information on the limits of the different levels, please visit our dedicated page on the subject entitled account levels and associated limits.
2. An anomaly has been detected on your account by our conformity department
- You have attempted multiple purchases that have been refused by our payment system or have failed (3DS denied, wrong information, wrong card, CVC mising, ...).
- You have tried to use too many different card or a card that doesn’t abide by our conformity rules (ie the owner of the card isn’t the owner of the account).
How do I remove this issue due to a failed or declined transaction or a precautionary measure taken by Coinhouse? --> by first making a purchase by BANK TRANSFER
If you have yet to conclude a transaction on the Coinhouse platform, the option to pay by Bank Card was most likely blocked for security reasons. To raise this suspension, you will first need to purchase an asset by bank transfer. Once the purchase has been made, you’ll be able to use bank cards on our platform.
Coinhouse fights against fraud and the illegal use of bank cards. If you believe that the suspension was a mistake, you can contact our support team.