Unauthorized credit card purchases on Coinhouse website

Have more questions? Submit a request

Can't make payment by credit card?

Several reasons can explain this, and we will see it together in this article.

You can navigate directly to the section that interests you:

You have reached your credit card purchase limit
When your account is at level 1, your limit per card is set at €1,000 for life, once this limit is reached, you can only make the purchase by bank transfer.

The solution

You can increase this limit by requesting from your personal space the passage to level 2, your limit will then be €2,000 per day. At level 3, it will increase to at least €5,000 per day  and can be upgraded upon request to customer service.
For more information on the limits of the different levels, please visit our article on account types and levels 👈🏻
Your bank has blocked the card payment operation on suspicion of fraud
It is very often the case for some traditional banks to detect cryptocurrency purchase operations as fraudulent, and in this case, they systematically block the payment as a security measure.

The solution

  • Contact your bank advisor to find out more.
  • Proceed using another bench card aire.
  • Make a purchase by bank transfer.
You have reached the withdrawal limit of your bank card
The payment may be refused by your bank because you have reached the withdrawal limit of your bank card. Sometimes payments on Coinhouse are considered withdrawal transactions and reaching your withdrawal limit will prevent you from completing your purchase transaction.

The solution

Contact your bank advisor, or increase your withdrawal limit from your banking application.

An anomaly has been detected on your account or misuse of your card
The reasons can be:
  • You are using a bank card that is not in your name.
  • You have made multiple attempts to purchase by credit card which have mostly been refused or failed by our credit card payment provider ( error detection, lack of 3DS validation,accounts unfunded
  • The information you provided us when creating the account leads us to not authorize payment by credit card beforehand, as a precautionary measure and decision of the "Compliance and risk management" department. Please refer to the Terms of Coinhouse .

The Solution

If you haven't done a operation on the platform, this means that for compliance and risk management reasons , the option to purchase by credit card has been temporarily suspended. It will then be necessary to make a first purchase by bank transfer to lift the suspension. Buying by bank transfer is a flexible and simple alternative. Once a purchase transaction has been successfully completed by bank transfer on our site, you will again be able to buy with a bank card.
Coinhouse makes every effort to prevent fraud and the illegal use of bank cards . If you think this is an error, contact our customer service to resolve the situation .

If you have any further questions, we are at your disposal !

Monday to Friday : from 9:30 to 18:00.


Articles in this section

Was this article helpful?
58 out of 118 found this helpful