To understand the Buy and Sell limits associated with the level of your account: Read this article
Why am I limited in my transactions to amounts lower than my level?
Example 1: You are at Level 1 and are not allowed to make any bank card transactions (limit = 0 euro) or you are limited to an amount lower than 1 000 euros.
Example 2: Your annual purchase limit in bank transfer is 1,500 euros instead of 5,000 euros.
- Your profile information did not allow us to grant you all the buying and selling capabilities offered by your level.
- You have made numerous failed transactions or have led us to consider applying a limit to your account.
- You have not complied with our conditions on payment methods described in the general terms and conditions (use payment methods in your own name, from an establishment in Europe, no prepaid card, etc.).
How can I remedy this?
- By contacting our customer service notre service client and providing appropriate proof, such as: proof that it is indeed your means of payment, proof of residence, proof of income, or a tax notice, etc.