1. The default security of your account
To access your Coinhouse account, which allows you to make transactions, custody cryptos (and therefore value), deposit cryptos from an external wallet or transfer your cryptos to an external wallet, you need:
- A login consisting of an email address.
This email address must be a personal address if your account is personal or professional if your account is a professional account.
In both cases, your email account (personal or professional) must be secured (complex password, different from those you use regularly on other applications (facebook,..) and that you change often; you should also use a strong authentication (like Google Authentificator or Twilio Authy or SMS) to connect to it. You must make sure that only you or very trusted people can access your email box.
Coinhouse will communicate with you primarily through this address and therefore will be able to send you information about your account, transactions, codes to perform transactions, withdrawals, change data or settings in your account. Access to your email box therefore presents a high risk of losing funds if it is badly managed.
- A complex password.
You must also be very careful to use a password that is distinct from all your other passwords. We recommend the use of a password manager, such as Dashlane or Bitwarden.
With your username (email address) and password, you can access your Coinhouse account and perform Transactions, Withdrawals and Deposits of cryptos. A security code is sent to your email address beforehand, by default, to perform operations such as withdrawing cryptos, adding an external wallet address. If you are not at the origin of these operations a link in the email allows you to block your account.
We repeat, it is therefore essential to secure your email box.
We therefore recommend that you increase the security of accessing your Coinhouse account and pre-authorizing changes/additions/withdrawals to an external wallet.
2. Enhanced Security (highly recommended) with Doubble Authentication (2FA)
We have also implemented a two-factor authentication (2FA) system to enhance the security of your account.
To activate it, you first need to download an application on your phone (we recommend: Twilio AUTHY on iOS / App Store and Google Play / Android because access to this application can be protected with a password of your choice, which protects your account in case your phone is stolen if it was not locked.
In the "My Profile" section of the platform, you can activate another procedure which is the two factor authentication (2FA):
Once activated, this solution will replace the email validation and bring even more security to your account. The principle of the 2FA is to require both your password and your phone to connect and perform transactions.
Our service prohibits any commercial use, resale or sharing of confidential information of our customers. The data provided is stored with respect and is encrypted.