How to purchase crypto-assets on Coinhouse ?

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Is this your first purchase on Coinhouse and you don't know how to proceed? 

It's very simple! You always have two payment methods: 

How to make a purchase using credit card? 

You can buy crypto-assets using your credit card within a few clicks on Coinhouse.
To do so, simply click on the "Buy" button on your dashboard and the credit card payment method will be pre- selected.

Due to the market's volatility, the purchase price is constantly fluctuating, so Coinhouse guarantees you an exchange rate for 5 minutes in order to confirm your purchase. 


For your own safety, you can only register a maximum of 2 credit cards. However, if you wish to delete or add one, you can send a request to the support by clicking here 👈🏻.


How to make a purchase via bank transfer? 

You can buy crypto-assets through bank transfer, you would just have to follow these steps: 

  1. Click on "Buy"

  2. Choose the payment method "Bank Transfer"

Once done, you will receive an email that contains our bank details and the transaction label that should necessarily be noted in the transfer. How to do that ?

  1. Add the Coinhouse beneficiary from the interface of your banking application

  2. Make a bank transfer of the same amount, inserting in its description the operation label you recieved in the previous email. 

💡The operation label allows us to place the received funds on the cryptocurrency you have previously chosen when initiating the transfer on Coinhouse. 

Once the bank transfer is completed, we should receive your funds within 1-3 business days. 

     3. You will then receive an email to confirm the successful transfer of funds and to invite you to confirm the transaction.

     4. You then have 72 hours to confirm or request the return of the funds on your bank account, otherwise the order will be confirmed automatically. 

If you want to check the status of this transaction, you can go to the "Your transactions" section. 

Below are the explanations 👇🏻

Transaction statuts Explanation
Pending payement  You have made a purchase via bank transfer and we are now waiting for the funds to be received. 
Pending confirmation Your bank transfer has been received and therefore you should either confirm or cancel the purchase order via the email sent to you. 
Pending delivery You have confirmed your purchase order. After a few minutes, except in the case of exceptional activity on the blockchain, the crypto-assets will be delivered to your wallet. 
Completed Your transaction has been successfully completed. Your crypto-assets have been delivered to your wallet.
Expired SEPA transfers take an average of 1-3 days to arrive. However, if it is not received within 15 days, the status will change to Expired. 


If you have any further questions, we are at your disposal !

Monday to Friday : from 9:30 to 18:00.


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