How to unblock my account ?

Have more questions? Submit a request

An account can be blocked for several reasons :

  • Account blocked for security reasons :

The aim is to protect your account and secure your funds.

In this case the request was either made directly to our teams by you, or automatically following too many connection attempts.

Solution : Contact our teams with the following documents (to verify your identity) : 

      • A photo of you holding a piece of paper with the words "I want to unlock my Coinhouse account" written on it, with today's date and signature.
      • A photo of the front and back of your identity card.

Once the documents have been received, your request will be processed as soon as possible by our teams.

  • Account blocked for compliance reasons :

Your account does not comply with our terms and conditions.

Solution : Do not hesitate to contact our teams to find out more.


If you have any further questions, we are at your disposal !

Monday to Friday : from 9:30 to 18:00.


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