According to our T&Cs, each customer is only allowed to have two active credit cards at the same time, some essential rules regarding the use of credit cards are as follows :
- Only credit cards with your first and last name are accepted.
- Bank cards must be personal for personal accounts.
- Corporate bank cards should not be used for personal accounts.
- Virtual cards are not accepted.
- Prepaid cards are not accepted.
- ...
Breaching any of these conditions could restrict your account from using bank cards as a means of payment.
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How to add a bank card ?
You can add up to two credit cards when you create your Coinhouse account.
Beyond the first two, you will need to contact support to request a replacement of one of the two active bank cards on your account.
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👉To do this, you will be asked to attach a photo of the credit card you wish to use, showing only the following:
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🛑 BE CAREFUL 🛑 : Please hide all of the other elements when you send us the photo otherwise it will not be compliant and automatically rejected.
How to delete a bank card ?
Contact our support 📝 specifying the last 4 digits of the bank card you want to delete.
If you have any further questions, we are at your disposal !
Monday to Friday : from 9:30 to 18:00.
- Write us here
- Contact us by phone 👉 +33 1 82 88 29 51
