How to change personal information on Coinhouse ?

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We agree that the validity of your personal information is very important on Coinhouse. 

So let's see together here : 

⚡Changing your email address is done directly from our Backoffice.

 

How to change your email address? 

To change your email address, you should contact our customer service and attach the following documents: 

  • A selfie of you holding a paper with the message: "I would like to change my Coinhouse email address to the following [...]" with the current date and your signature.
  • A copy of your ID.
  • Indicate the old and the new email address.

Once we have received and verified the documents, we will notify you by email of the change of your address. 

 

How to change your mailing address? 

To change your postal address, you should contact our customer service and send us:

  • A proof of address less than 3 months old.

 

How to change your phone number ? 

To change your phone number, you should contact our customer service and attach the following documents :

  • A selfie of you holding a piece of paper with the message: "I want to change my phone number on Coinhouse to the following [...]" with the current date and your signature.
  • A copy of your ID.
  • Tell us the old and new phone numbers. 

Once we have received and verified the documents, we will notify you by email of the change of your phone number.

 

If you have any further questions, we are at your disposal !

Monday to Friday : from 9:30 to 18:00.

 

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