Account Management

Authentification and verification

• How to create an account on Coinhouse?
• How to create a company account on Coinhouse?
• I have not received an email for the creation of my online account
• I am not a SEPA zone national ; can I become a user?
• I do not have the required documents, I do not have a passport.
• The documents I sent have not been validated.

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Payment method and fees

• What is the level of my Coinhouse account and what can I do with it?
• What are my limits on Coinhouse and how can I raise those limits?
• What are the documents that Coinhouse accept?
• When will Coinhouse ask for additional documentation?

Account modification

• My account was debited but I have not received my cryptoassets
• I want to delete my account
• Why is my account blocked?
• I'd like to change the email address linked to my account
• I have forgotten my password.
• I'd like to change the postal address linked to my account.

Manipulation Error

• Can I be refunded after a cryptocurrency transaction?

My Coinhouse cryptocurrency accounts

• Premium Status: Additional Services