Account Management

Authentification and verification

• How to create an account on Coinhouse?
• Investing as a business? How to create a business account.
• I have not received an email for the creation of my account.
• I am not a SEPA area national ; can I become a user?
• I do not have the required documents, I do not have a passport.
• The documents I sent have not been validated.

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Payment method and fees

• What does my Coinhouse account level mean and why does it matter?
• What are my limits or maximum authorized amounts for transactions on Coinhouse and how can I raise them?
• What proofs are required by Coinhouse?
• When do I need to provide a proof of source of funds?

Account modification

• My account was debited but I have not received my cryptoassets
• I want to delete my account
• Why is my account blocked?
• I'd like to change the email address linked to my account
• I have forgotten my password.
• I'd like to change the postal address linked to my account.

Manipulation Error

• Can I be refunded after a cryptocurrency transaction?

My Coinhouse cryptocurrency accounts

• Premium Status: Additional Services