Validating your Euro account is essential to access the many benefits it offers.
Instant investments to seize the best buying opportunities, owning your own Coinhouse IBAN (a secure French IBAN), and free transfers within the SEPA zone to simplify your transactions.
In general, the validation of your euro account is completed within a
24 to 72 business hours (excluding weekends) after receiving the first transfer.
Validation Steps:
- Opening Euro Account (Please verify your documents before creating the euro account)
- First transfer to initiate once your Coinhouse IBAN is available.
Here are the main causes and steps to follow to speed up the validation of your euro account:
Transfer from a joint account
When you make a first transfer from a joint bank account, it is essential to ensure that the co-holder of the account is the Coinhouse account holder.
To do this, we need to verify the identity of all persons associated with the joint account.
Steps to follow:
Send the following information via this link: Contact form:
- A RIB from the joint account: Please send us a bank account statement (RIB) of the joint account used for the transfer.
- An ID document: Also send a copy of the identity card (CNI) or passport of the spouse or any other person associated with the joint account.
You have the option to make a first transfer of at least 1 EUR to your Coinhouse Euro Account from a bank account that you are the sole holder of.
This will validate your Euro Account and enable purchasing operations with the funds already present in it.
Information verification
Ensure that all the information provided during account creation is correct and matches exactly the documents you send us. Any discrepancy may lead to delays in validating your account.
Ensure that your ID document is readable, with a visible border and without glare. Blurry documents will not be accepted.
Check that your ID document is valid and that all information is correct.
Our partner also verifies your documents and their compliance to accelerate this process. Please take your documents in the following way:
Validation times may be extended in exceptional situations
Why delays?
We understand that the wait can be frustrating, and we want to assure you that we are doing everything we can to process your request as quickly as possible. The validation times are necessary for several reasons:
- Security and compliance: The validation of your euro account is a crucial step to ensure the security of your funds and compliance with the current regulations. We must ensure that all the information provided is correct and verified.
- Service quality: By taking the time to carefully verify each request, we ensure that your experience with Coinhouse and our partner Treezor is secure and smooth.
- Growth with our clients: As our customer base grows, we adapt and evolve to meet their needs. This includes strengthening our teams and improving our processes to handle requests more efficiently.