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Welcome to support center
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answers to common questions
Knowledge base
Getting started
Create an account
How to create a Personal account ?
How to create a corporate account ?
Why is it mandatory to add proofs of identity and funds? Are they protected?
The basics
What is "The Merge" and what will actually happen ?
What is Bitcoin ?
What is Ethereum ?
What is a smart contract ?
What is an NFT?
Our products
How to set up a Recurring Buy on Coinhouse (DCA)
What is Coinhouse Asset Management and how does it work ?
My account
Account type & status
What are the types of personal accounts ?
What are the types of corporate accounts ?
How to increase your buying or selling limits ?
Account modification
How to change personal information on Coinhouse ?
How to delete my account ?
Payment method
How do I add a bank account ?
How to add or remove a credit card ?
Unauthorized credit card purchases on Coinhouse website
Inaccessible account
What is the "403 Forbidden" error?
What to do if my account is blocked or closed ?
Transactions
Buying
How to sell your crypto-assets on Coinhouse ?
How to purchase crypto-assets on Coinhouse ?
How to exchange your cryptoassets ? (swap)
In what cryptocurrencies can I invest in with Coinhouse
Withdrawal and deposit of crypto currencies
How to send or receive cryptocurrencies ?
Other
Our commission fees
How to export your transactions history ?
Security and due diligence
My Account Security
I need help with strong authentication (PIN code) during login. How can I proceed?
What is the Strong Customer Authentication (SCA)
Vigilance against fraud
Security: Top 5 things to know before investing in cryptocurrencies
Miscellaneous
Ledger
What is a Ledger Wallet?
Getting started with your Ledger Nano S
Taxation
Taxation of digital assets : How to report your profits and losses ?
What's New ⚡
Discover our new crypto rating system
Product announcements 🗣️
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