How can we help you today ?

Create an account

• How to create a Personal account ?
• How to create a corporate account ?
• Why is it mandatory to add proofs of identity and funds? Are they protected?

The basics

• What is "The Merge" and what will actually happen ?
• What is Bitcoin ?
• What is Ethereum ?
• What is a smart contract ?
• What is an NFT?

Our products

• How to set up a Recurring Buy on Coinhouse (DCA)
• What is Coinhouse Asset Management and how does it work ?

Account type & status

• What are the types of personal accounts ?
• What are the types of corporate accounts ?
• How to increase your buying or selling limits ?

Account modification

• How to change personal information on Coinhouse ?
• How to delete my account ?

Payment method

• How do I add a bank account ?
• How to add or remove a credit card ?
• Unauthorized credit card purchases on Coinhouse website

Inaccessible account

• What is the "403 Forbidden" error?
• What to do if my account is blocked or closed ?

Buying

• How to sell your crypto-assets on Coinhouse ?
• How to purchase crypto-assets on Coinhouse ?
• How to exchange your cryptoassets ? (swap)
• In what cryptocurrencies can I invest in with Coinhouse

Withdrawal and deposit of crypto currencies

• How to send or receive cryptocurrencies ?

Other

• Our commission fees
• How to export your transactions history ?

My Account Security

• I need help with strong authentication (PIN code) during login. How can I proceed?
• What is the Strong Customer Authentication (SCA)

Vigilance against fraud

• Security: Top 5 things to know before investing in cryptocurrencies

Ledger

• What is a Ledger Wallet?
• Getting started with your Ledger Nano S

Taxation

• Taxation of digital assets : How to report your profits and losses ?

What's New ⚡

• Discover our new crypto rating system
• Product announcements 🗣️