Why provide identification documents? Are your data protected on Coinhouse?

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Adding a national identity card (CNI) or a passport as a requirement to open your account on Coinhouse primarily helps to secure it. Additionally, a selfie is also mandatory for opening a personal account.

Security rules to prevent fraud

Coinhouse complies with French and European regulations. For this reason, it is mandatory to provide an identity document in order to comply with the current regulations and allow you to buy cryptocurrencies securely.

This procedure, called KYC (Know Your Customer), aims to implement a set of regulations to detect fraudulent activities.

It is essential for us to have these documents, which are stored and encrypted on our secure servers. Your identity documents are never accessible to third parties.

Identity checks for a more secure platform

Verifying the actual existence of a natural or legal person through the provision of official and valid documents helps to prevent fraudulent activities, money laundering, or terrorism financing.

To achieve this, we apply a "vigilance" obligation, which requires us to identify the ultimate beneficiary of the transactions.

Data for a better customer experience

The documents you submit as part of the KYC process help us better understand your profile and, as a result, tailor our services. This helps us optimize your customer experience.

Our compliance teams may often contact you to request additional, missing, or invalid information. Any request from them must be respected and comply with regulatory requirements.

If you have any further questions, we are at your disposal !

Monday to Friday : from 9:30 to 12:30 and 13:30 to 18:00.

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