At Coinhouse, we offer you several ways to contact us to meet your needs and invest in crypto-assets securely.
Here is a clear guide to choosing the most suitable channel for your situation:
Which Channel to Choose?
- For a detailed request: Prefer the contact form.
- For an immediate response: Opt for the online chat.
- For a personalized exchange: Contact us by phone.
For a detailed request > The contact form
The contact form is the most efficient way to present your request in detail.
It allows you to precisely describe your inquiry and attach screenshots (for technical issues, for example) or documents (for administrative requests).
- When to use it? For complex requests, specific questions, or issues requiring a thorough analysis by our teams.
- How to access? Visit our FAQ and click on "send a request".
For an immediate response > Online chat
If you need an immediate response, our online chat is the ideal option. Our team is available to answer your questions in real-time and assist you directly from your investor space.
- When to use it? For urgent questions or requests requiring a quick interaction by our teams.
- How to access? Click on the chat icon at the bottom right of your client space (on the web or mobile app) to start a conversation.
For a personalized contact > Phone call
If you prefer to speak directly, our phone service is available. However, depending on demand, you may need to wait or we may call you back during the day.
- When to use it? For discussions requiring verbal explanation or situations where a direct human contact is preferred.
- How to access? Call us at +33 (0)1 53 00 92 60. Our opening hours are from 9:30 AM to 12:30 PM and 1:30 PM to 6:00 PM, Monday to Friday.
Whatever your preference or the urgency of your request, we are here to assist you. Feel free to use the channel that suits you best.
Our team is here to provide you with a smooth and secure experience on Coinhouse.