You can currently send or receive only 7 crypto-assets from your Coinhouse account:
- BTC
- BCH
- ETH (⚠️ Only the ETH network)
- LTC
- XRP (⚠️ You must provide the TAG, otherwise your funds may be lost)
- USDC (⚠️ Only the ETH network)
⚠️ The remaining cryptocurrencies can only be purchased, sold, or exchanged on the platform but are currently not transferable to or from other platforms, for security and compliance reasons. The withdrawal functionality may be restricted for a specific client account (withdrawal may be temporarily or permanently unavailable) in case of suspected fraud or account risks, in accordance with the provisions of the terms and conditions of Coinhouse. Please contact us in such cases.⚠️
How to send or withdraw crypto-assets?
- Log in to your account by visiting the login page
- Click on "Your Wallet"
- Click on "Send". If you get an error message or cannot withdraw the crypto, please contact us (see the "⚠️ " box above)
- Select the crypto you want to send from the dropdown list
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Add a wallet
- Select the wallet address type.
- Enter the wallet address.
- Give this wallet a name (to better keep track of it later).
After adding it, you will receive a confirmation code by email.
- Enter the amount and confirm the send!
- You will need to pay transfer fees (mining fees / gas fees) as indicated in the description of our pricing.
How to receive or deposit crypto-assets?
- Log in to your account by visiting the login page
- Click on "Your Wallet"
- Click on "Receive"
- Select the crypto you want to receive from the dropdown list
- Coinhouse will provide you with a deposit address valid only for this deposit. ⚠️ Never reuse the same address without following the procedure described here. Addresses may change, and your funds could be lost ⚠️
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You can choose between:
- Scan the QR code
- Copy the wallet address
What is the sending or receiving time for crypto-assets?
Generally, transactions take a few minutes to a few hours to appear in your account. The timing depends entirely on the blockchain network congestion where the transfer will occur. You can track the transaction using a Blockchain explorer (such as blockchain.com or etherscan)
If you have any further questions, we are at your disposal !
Monday to Friday : from 9:30 to 12:30 and 13:30 to 18:00.
- Write us here
- Contact us by phone 👉 +33 1 82 88 29 51