How to purchase crypto-assets on Coinhouse ?

To do this, just select "credit card" as your payment method.

Once your card details (Mastercard or VISA) are entered on your Coinhouse interface, you will need to confirm your purchase via a two-factor authentication  (SMS code or validation from your mobile app) provided by your bank (as for purchases on major online stores).

Our payment provider (one of the main global players) handles the transaction and security.

You can then choose either a one-time purchase or set up a recurring purchase by direct debit from your card: How to set up Recurring Purchase by credit card (DCA).

Given the market volatility, the purchase price fluctuates constantly, Coinhouse guarantees you an exchange rate for 5 minutes to confirm your purchase.

Once the purchase is confirmed and validated from your banking app, you will receive an email summarizing the purchase with an invoice.

The funds will be visible in your Coinhouse Crypto Account. If the purchase by credit card could not be completed, you will not be charged and Coinhouse will inform you of the issue, inviting you to retry or contact us. 

For your security, you can only save 2 credit cards maximum. If you wish to replace one, you must send a request to support by clicking here 👈🏻

You can buy crypto-assets by bank transfer, just follow these steps:

1. 1. 1. Choose the payment method "Bank transfer"
         Once done, you will receive an email containing our bank details as well as the operation label that must be included in the transfer.
         How to do it?
         
         
      2. Add Coinhouse as the beneficiary from your banking app interface.
         
         
      3. Make a transfer of the corresponding amount for the operation created, including the operation label in the description of this bank transfer.
         Once the bank transfer is made, we should receive your funds within 1 to 3 business days.
         
      4. You will then receive an email to confirm the receipt of funds and to invite you to confirm the transaction.
         
         
      5. You then have 72 hours to confirm or request the return of the funds to your account (from your "Transaction History" tab), otherwise, the order will be automatically canceled. 
         
         
      6. Upon validation, the purchase will be made at the price of the crypto-asset at the time of acceptance, Coinhouse will inform you of the progress of the operation through the interface and by email. In case of failure, you will be invited to retry, informed of the issue or invited to contact us. In some cases, it may be necessary to split your purchase order into several orders. 
         
         
      7. Once completed, you will receive an invoice for the purchase operation and the funds will be visible in your Coinhouse Crypto Account. 

💡The operation label allows us to allocate the received funds to the cryptocurrency you previously selected when initiating the transfer to Coinhouse. 

⛔️ If you don't include an operation label in your transfer instruction or make a transfer without first creating the operation or with a different amount, Coinhouse will create a purchase operation in USDC for the transferred amount that you can validate or cancel within 72h. After 72 hours, without action on your part, you will be refunded. 

If you want to check the status of this transaction, you can go to the "Transaction History" section.  Below are the explanations related 👇🏻

Transaction Status	Explanation
Transaction Status	You have made a purchase by bank transfer and we are waiting for the receipt of funds.
Awaiting Confirmation	Your transfer has been received, and you need to either confirm or cancel the purchase order via the email you received.
In Progress	You have confirmed your purchase order. A few minutes later, and unless there is exceptional blockchain activity, the crypto-assets will be delivered to your wallet.
Completed	Your operation has been completed successfully. Your crypto-assets have been delivered to your wallet.
Expired	SEPA transfers usually take between 1 to 3 days to arrive. If not received within 15 days, the status will change to Expired.

First, what is the Euro Account offered by our app? Find here the benefits and the pricing of the Euro Account.

You can quickly and easily buy crypto-assets using the euros you have in your Coinhouse Euro Account. 

1. 1. 1. Choose the payment method "Euro Account", your available balance will be displayed. 
         If you do not have an Euro Account, the interface will offer you a fast onboarding process to create it, so that you can then transfer your euros from your bank account. Once it's created, you will be able to buy crypto-assets directly from this balance.
         
         Be careful: For every transaction, you must have sufficient balance in your Euro Account to complete the purchase.
         
         
      2. After choosing your purchase amount, you will be able to review it before confirming the operation.
         
         
      3. You will receive an email summarizing your operation, just like in the case of a credit card or bank transfer purchase.
         
         
      4. Once the transaction is confirmed, the purchase will be made at the price of the crypto-asset at the time of confirmation.
         
         

You can top-up your Euro Account by bank transfer at any time via the "Deposit Euro" option in the interface.
💡 Your bank transfer can come from any account. For more info, check the steps in our FAQ.