What this means for you:
At Coinhouse, we have chosen compliance from day one. This commitment is deeply rooted in our DNA, and we were the first digital asset service provider to be registered with the French Financial Markets Authority (AMF) as early as 2020.
Today, Coinhouse is licensed as a Crypto-Asset Service Provider under the European Markets in Crypto-Assets Regulation, known as MiCA.
For our clients, this means the implementation of concrete measures to meet higher standards in transparency, protection, internal controls, and security, all in the interest of better service quality.
MiCA is a foundation, not an end goal. Coinhouse stands out as a benchmark player in crypto-asset investing, with an expert approach to crypto-asset advice and allocation, backed by more than 12 years of experience.
Commitments that make a difference
The MiCA regulatory framework sets out clear requirements. We have made them our own, turning them into a lever for the benefit of our clients.
At Coinhouse, we are committed to presenting the risks, fees, and functioning of our services in a clear and non-misleading way.
No unnecessary jargon: you should be able to make informed decisions.
Better clarity on offers, risks, and fees.
The crypto-assets you entrust to us are held in dedicated systems, separate from our own funds. We cannot use them for our own account.
When we hold funds, specific protection measures apply.
Controlled custody, formalized responsibilities, and oversight.
We maintain a formal policy to identify, prevent, and manage conflicts of interest involving Coinhouse, its directors, or clients. It is regularly audited and publicly accessible.
A framework that encourages us to align our decisions with your interests.
We have put in place an effective and transparent complaint-handling process: easy submission, defined and monitored response times, and a dedicated team ready to listen and support each situation.
A structured complaint management process and accessible customer support.
As a licensed crypto-asset service provider, Coinhouse is subject to obligations related to the prevention of market abuse: insider trading, market manipulation, misleading information, and more. These practices are monitored through active detection systems and reported to the relevant authorities when necessary.
A more trustworthy market environment, for everyone's benefit.
We are subject to internal governance, training, and competency maintenance requirements. We deploy internal control mechanisms aligned with banking standards.
In parallel, we implement digital operational resilience measures to secure our services.
A stronger organization, better prepared for operational and digital incidents.
What this means for you — Concrete rights backed by our obligations
As a regulated player, we are subject to precise rules whose enforcement is overseen by the relevant authorities. We comply with these rules to protect your interests.
Our conviction — Choosing Coinhouse is not a minor detail
Choosing Coinhouse means choosing a player with one of the highest standards in the industry. Service quality, integrity, and compliant operations are not constraints for us — they are part of our culture and a commitment.
We believe the future of the crypto market belongs to players who combine innovation and trust. Being regulated does not eliminate the risks inherent to crypto-assets. However, it does mean operating within a demanding European framework built on transparency, client protection, and market discipline.
Transparency · Crypto-asset protection · Market integrity · Governance · Operational resilience · Compliance
A rigorous and demanding framework for investments that matter.
Buying, selling, exchanging, secure custody, portfolio management, personalized advice, staking, investor support, customer service: services designed to meet your needs and support a demanding wealth strategy.
Join Coinhouse clients who choose a regulated, pioneering, and committed player.
If you have any further questions, we are at your disposal !
Monday to Friday : from 9:30 to 12:30 and 13:30 to 18:00.
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- Contact us by phone 👉 +33 1 82 88 29 51